Recent Why SERVPRO Posts

SERVPRO is ready to help whenever and wherever needed

2/24/2021 (Permalink)

Wall with drywall and insulation removed showing a pipe in the wall that had broken and caused water damage A frozen pipe can break in the wall causing extensive water damage to your home.

The February, 2021 Winter Storm hammered the United States with severe winter weather.  Several states were covered in snow, ice, and dealt with frigid temperatures for days.

The loss of the electrical grid and the freezing temperatures in Texas caused havoc thru out the area.  People were seeing icicles forming inside their homes from the water pouring out of the burst pipes and freezing as it hit the open air.

As the temperatures get warmer and everything is melting, burst pipes and flooding have been a problem all over the state, in residential homes and commercial buildings.  Damage may be quite extensive from this unprecedented storm. 

SERVPRO has been bringing in storm teams from all over the country to begin the emergency water cleanup services for the homeowners and business owners.  The storm teams will be working in all of the affected areas to provide the water cleanup services and provide a sense of relief and comfort to those affected.

If you need emergency water cleanup services in our neck of the woods, call SERVPRO of Medina County/Gateway/Western Lake County at 800-933-7179.  We’re here to help.

SERVPRO of Medina County/Gateway/Western Lake County is an IICRC Certified Firm. What does that mean?

2/10/2021 (Permalink)

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) is a non-profit organization that helps ensure that your cleaning is being performed by trusted and properly trained professionals.

 The IICRC's mission is to promote high standards of professionalism, technical excellence, and ethics for those working in the industry.

You can be sure that seeing the IICRC-certification means that you, as the consumer, will be receiving a high level of cleaning and restoration work performed by our technicians.

To qualify for IICRC-Certified Firm, a business must have proof of insurance and provide ongoing education and training for all of the technicians.  Some of the many Certifications available include Mold Remediation, Water and Fire restoration, carpet cleaning and repair, odor and Health and Safety.

To become an IICRC-certified technician you must complete training courses and pass the exams in the various areas available for certification.  You must also continue your education every couple of years to maintain it.

When calling SERVPRO of Medina County/Gateway/Western Lake County you can be assured that you will be getting our highly trained and qualified technicians to help with your cleaning needs.

Call us at 800-933-7179

We love the comments and reviews we receive from our customers!

1/13/2021 (Permalink)

Thank you to all of our customers!  We appreciate you and your business!

You’ll find some of the great comments about our fantastic crew below.

Jan – She is tickled with the work we performed and how quickly it was completed.

John – He will always call us when he needs us anytime.

Vinnie – He made the right choice when calling us.

George – We did an amazing job and made the whole thing easier for him.

Angela – We did a good job, it was handled well, very prompt and she is very thankful.

Mark – The team did a great job!

Barbara – Very thankful for our help

Daniel – He is very happy with our work.

Dave – Very happy.  Everything is going well and moving in the right direction.

If you experience a water, fire, mold or other type of loss, call SERVPRO of Medina County/Gateway/Western Lake County at 1-800-933-7179 and we will send our professional, courteous, respectful team members to provide excellent customer service and address all of your questions and concerns.

Increase of COVID-19 cases this winter means more disinfecting in Medina County

11/19/2020 (Permalink)

As we move toward the winter season, COVID-19 cases are once again rising nationwide. Be sure to stay informed about the latest recommendations from your state, county and city as well as the CDC.

Remember to continue practicing routine cleaning of frequently touched surfaces.

These surfaces may include but are not limited to: Tables, countertops, desks, phones, keyboards, toilets, faucets, sinks, doorknobs, light switches, etc.

Cleaning with soap and water reduces the number of germs and dirt on the surface.

Remember to disinfect surfaces.

Disinfecting is meant to help stop the spread of diseases and viruses. Disinfecting kills the germs on surfaces with infected areas and helps remove microscopic organisms.

SERVPRO of Medina County, Gateway and Western Lake County uses a fogging machine and spray with a product that is EPA registered as a No Rinse No Wipe Botanical Disinfectant, Fungicide, Virucide*, Tuberculocide, Cleaner and Deodorizer.

Call SERVPRO of Medina County, Gateway and Western Lake County at 800-933-7179 to schedule your proactive COVID-19 fogging for your home or business today to help keep your family & employees safe and healthy this winter season.

Some great comments from our great Customers!

10/8/2020 (Permalink)

Front cover of Thank You card with vase of flowers on it One of the many Thank You cards we received from our happy and satisfied customers.

We’ve been getting some great feedback from our customers and we thought we should share some of the comments with you!

Carol – Mike is good with communication and SERVPRO of Medina County/Gateway/Western Lake County has been a pleasure to work with.

Walter – The team was amazing!  They were very professional and did a wonderful job.

Mark – We appreciate the quick response and scheduling for our needs and the two gentlemen were a pleasure to meet and work with as well.

Doris – Very pleased with the teams that provided service to her home.  They were very respectful and did a terrific job.  Not only is she happy with the services, but the adjuster said he was very pleased and stated that he will use SERVPRO of Medina County/Gateway/Western Lake County again.

Eileen – The team was professional and courteous.  She was very impressed.  They did a great job and she will use SERVPRO of Medina County/Gateway/Western Lake County again.

Abe –“I also would like to thank you for the good job your technician’s did on the mitigation for our insured.”

Kevin – The team did a great job.  They are real pros.

Thank you for your great comments regarding our team members!  We appreciate you and your business!

If you experience a water, fire, mold or other type of loss, call SERVPRO of Medina County/Gateway/Western Lake County at 1-800-933-7179 and we will send our professional, courteous, respectful team members to provide excellent customer service and address all of your questions and concerns.

SERVPRO of Medina County, Gateway and Western Lake County professionals can clean and sanitize your home or business

4/16/2020 (Permalink)

Technician dressed in PPE and holding fogging machine and hose Our technicians are trained and prepared to perform bio-remediation services to clean and sanitize your home or business

As the coronavirus pandemic continues, government officials inform the public to protect themselves and those around them.  SERVPRO of Medina County, Gateway and Western Lake County professionals can perform a proactive cleanup to your home or business.

We begin with our PPE (Personal Protective Equipment).  To protect themselves, our technicians may wear a full face respirator, Tyvek suits that have been approved by OSHA, shoe covers and gloves.

We use a fogging machine and spray with a product that is EPA registered as a No Rinse No Wipe Botanical Disinfectant, Fungicide, Virucide*, Tuberculocide, Cleaner and Deodorizer.

During this unprecedented time, let our professionals at SERVPRO of Medina County, Gateway and Western Lake County  that are trained and have years of experience with biological contaminants, perform a  bio-remediation service to clean and sanitize your home or business today.

We’re here to help.  Call us 1-800-933-7179.

Carpet Cleaning Wickliffe, OH

4/10/2020 (Permalink)

When a homeowner purchases new carpet, it is usually a large investment.  We want our carpet to continue looking good for many years.  But each time we walk on the carpet, the dirt in the carpet will grind on the fibers.  If we wait until the carpet looks dirty, we’ve probably waited too long.

Ways to make your carpet last longer would include vacuuming regularly to help with the life of your carpet.  Vacuuming removes loose soil from the fibers.  It is recommended that you vacuum weekly for the number of occupants in your home to include your pets.

You should blot spills quickly, but do not rub or scrub. 

It is recommended to have a professional carpet cleaning every 3 months in high traffic areas and every 12 months in light traffic areas.

Here at SERVPRO of Western Lake County we want to make sure your carpet cleaning is done right the first time.

Call us at 800-933-7179

What do you do when you need a bio-hazard clean up in your Willoughby, OH home?

3/27/2020 (Permalink)

Person cleaning floor wearing full PPE Cleaning floor while wearing full PPE

At first it might seem too embarrassing to reach out to anyone about your bio-hazard cleaning needs, but when you do talk to someone here at SERVPRO of Western Lake County you may begin feeling some relief knowing that you found a company who really understands your needs to successfully start and complete your project.

Maybe you are dealing with a situation where there was a large blood loss or even a death and you need help. Many times our services for crime and trauma scene cleaning are covered under home, auto, or business insurance. This is why you should call your insurance provider and let them know what you are experiencing, confirm your coverage with them, and maybe even file a claim. You can even tell them that you already have SERVPRO of Western Lake County helping you through the process.

Aside from the cleaning and decontamination process, we will document the cleanup and send to your insurance company for payment.

If you are in need of a bio-hazard cleanup for your home, auto or business, call SERVPRO of Western Lake County at 800-933-7179.

We are Cleaning Experts

3/19/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

Kitchen/Food Areas




Retail Spaces

Water Fountains


Sales Counters

Carpets and Rugs

Stair Handrails

Elevator Cars

Playground Equipment

Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today –SERVPRO of Medina County, Gateway & Western Lake County, 800-933-7179

Mold found in your Wadsworth, OH home?

3/3/2020 (Permalink)

Mold is a common and necessary part of our world. This type of fungus is useful in decomposing organic material, and is part of nature’s garbage disposal system.

It is when mold begins growing in places where we do not want it (such as in our homes) that it becomes a serious issue that can negatively impact our health and the safety of our house. That is why it is important to regularly check and evaluate the mold risk in our homes.

Visually spotting mold is the most obvious way to determine if you have mold in your home. If mold is growing on walls, ceilings, in cabinets, etc, you most likely have something going on that is encouraging the mold growth, such as a leak, or a humidity issue. The item that is causing the mold is important to fix, even before you begin to think about how to get rid of the mold, because if you don’t fix the source, the mold will inevitably return.

Here at SERVPRO of Medina County we have Certified Trained Technicians that can perform mold remediation services adequately while protecting the health and safety of our workers and your family.

Call us at 800-933-7179

WOW!! Here are some of the comments we’ve received from our Amazing Brunswick, OH Customers!

2/6/2020 (Permalink)

I couldn't have asked for better service in such a chaotic time. Thank you for your help.


Thank you SERVPRO of Medina County for such a great job.  The 3 techs that came to my home were very polite and professional.   Did a great job!  


Thanks SERVPRO of Medina County for an Awesome job on cleaning up the mold in my home. Could not have done it without your professional help!   Very Appreciative.  


Thank you SERVPRO of Medina County for all your help in cleaning my home to be sold.  Very Much appreciated!!!


Thank you so much!  They did a fantastic job on the carpet and tile.  We are very pleased with the results and their customer service skills were excellent!!

We will definitely be repeat customers!


Thank you SERVPRO for a great team effort in my home. I cannot thank you enough for the professionally trained team who helped in my home.   Very very pleased!


Emergency Ready Program Cleveland, OH– Are you Ready?

1/20/2020 (Permalink)

Is your Cleveland business ready for a disaster?  Do you know what to do?  Fire and water damage can happen at your business just as it can happen at your home.

SERVPRO of Medina County/Gateway/Western Lake County offers an Emergency Ready Plan or ERP for your business.  This free service does not take much time to complete, depending on the size of your building, but it can prepare you and your employees with vital information when or if a disaster does occur.

It’s easy to do and there is no obligation to use SERVPRO.  Just give us a call and one of our Marketing Representatives will come to your place of business and get all of the information needed.  They will put this vital information together for you to have if you ever need it.

Contact us today at 330-722-4343 and let us help you be prepared!

Our new name change press release

10/15/2019 (Permalink)

New Name Reflects Company’s New Multi-License Website

MEDINA, OH – October 14, 2019 – SERVPRO of Medina County announces its web presence name change to SERVPRO of Medina County / Gateway / Western Lake County effective October 10, 2019. The company still operates out of Medina, OH.

The company has used three franchise names digitally and for advertising purposes, “SERVPRO of Medina County,” “SERVPRO of Gateway,” and “SERVPRO of Western Lake County” for more than 40 years, achieving recognition in the Medina County, Cleveland and Western Lake County communities. Our customers will find no change in the quality of service or services offered or conducting business with the new digital business identity.

“Our decision to streamline our digital presence to one website and one Facebook business page, was to best service our customers. Disasters can’t wait and we want to make sure people are finding the help they need online as easy as possible,” said Ron Valega, General Manager of SERVPRO of Medina County / Gateway / Western Lake County. “We have established a great, interactive community on Facebook and bringing all three of our business pages together will enhance that customer experience online, we hope we can be that page that everyone looks forward to getting updates from while remembering we’re here for them 24/7 if disaster strikes.” We proudly serve all of Medina County including Medina, Brunswick and Wadsworth areas. Gateway serves Cleveland, OH and Western Lake County includes Willoughby, OH, Eastlake, OH, Wickliffe, OH, Willowick, OH, and Euclid, OH.

If customers have any questions or concerns regarding the name change, they may contact our office at 330-722-4343.


About SERVPRO of Medina County / Gateway / Western Lake County, SERVPRO of Medina County, SERVPRO of Gateway, SERVPRO of Western Lake County: ?Located in Medina, OH, SERVPRO of Medina County / Gateway / Western Lake County understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

 For more information about SERVPRO of Medina County / Gateway / Western Lake County, please visit or call 330-722-4343

Christine Kanis
400 N. State Rd.
Medina, OH 44256
Phone: 330-722-4343

New Name! Same great service!

10/9/2019 (Permalink)

To make things easier for our customers, we have merged our 3 franchises into one online presence! 

SERVPRO of Medina County / Gateway / Western Lake County are still under the same ownership and we're still servicing the same territories! 

Our franchises proudly serve all of Medina County including: Medina, Brunswick, Wadsworth, Lodi, Seville and Chippewa Lake.

We serve the Greater Cleveland area, primarily the Gateway district in Downtown Cleveland. 

We also serve Western Lake County including Willoughby Hills, Willoughby, Eastlake, Euclid, Waite Hills, Kirtland, and Willowick. 

We are excited for this merge allowing it to be easier for our customers to find us when disaster strikes.

We are available to help with water damage, fire damage, storm cleanup and damage, and mold remediation 24/7 365 days a year. 

We greatly appreciate your business and support! 

We're ready when disaster strikes, are you?

9/6/2019 (Permalink)

We are your local water cleanup, fire damage, storm damage, and mold remediation company in Medina, Wadsworth and Brunswick. We are ready when disaster strikes, are you?

The Best Way to Reduce Business Interruption Following a Disaster is to Plan For it NOW.

As many as 50% of businesses may never recover following a disaster, according to the latest industry research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind.

By developing a SERVPRO® Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Are You Ready?

Preparation is a key component for making it through any size disaster, whether it’s a small water leak, a large fire or an area flood. The best time for planning for such events is not when the event happens, but well before it happens. No one ever plans on a disaster, but you can plan for it. Now is the time to ask yourself, “Are you ready for whatever could happen?”

The SERVPRO® Emergency READY Profile is a startup approach that provides the critical information needed to begin mitigation and recovery services. It is designed to serve as a quick reference of important building and contact information. By working with SERVPRO’s Emergency READY Profile,

Your business will receive the benefit of over 40 years of experience in reducing the impact of any natural or man-made disaster.

Call 330-722-4343 to schedule 

Review your insurance policies

3/3/2019 (Permalink)

Are you making a New Year's Resolution? Statistically, more than half of all resolutions fail... but they don't have to. We have some resolutions you can actually keep this year. Even better? You can accomplish most of these in January and be sitting pretty for the rest of the year, worry free with a simple insurance audit!

Update Home Inventory

Your home inventory is a tool that your agent can use to determine the right level of coverage for your homeowners insurance. Plus, if you have a claim, having an up-to-date inventory will benefit you and get your claim paid faster. If you haven't done an inventory on your home in a while, we have some tips on where to start. If you have completed an inventory, right after the holidays are and ideal time to update! Be sure to share the updated home inventory with your agent when you're done.

Right-Size Your Life Insurance

Life insurance is not one-size-fits-all. Your coverage needs to evolve over time. If you don't have a policy yet, now is a great time to talk to your agent about what type of policy would best suit your needs (and your budget.) We have six things you should consider when you are looking at coverage. 

If you do already have life insurance, is it working hard for you? Could you get more benefit out of your policy while you are still living? Maybe. Talk to your agent about the ways you can make your existing policy work for you and your family.

Earn Discounts

Did you know that you can play a part in determining your auto insurance rates? With Driveology, you have the chance to earn discounts based on your good driving behavior. You can also monitor your vehicle health and environmental impact in the process. 

If you have a teen driver in the house, you may be able to save even more with you Young Driver Safety program. With this program, drivers under the age of 25 can learn safe driving behaviors, and help you earn discounts on your auto policy premiums. 

Prepare for the Unexpected

You try to be as prepared as possible, but you never know what is right around the corner. Prepare for unexpected risks with an umbrella policy. Umbrella earns its name because the coverage arches over your vehicle and homeowner's insurance to provide an extra layer of protection: it starts where vehicle and homeowner's insurance liability limits stop. You might be surprised by all the things umbrella policies cover for an affordable price. 

Call Your Agent

When was the last time you evaluated your coverage's with your agent? Your agent can do an annual SuperCheck and make sure you are covered where you need it (and aren't paying for coverage's you've outgrown). Life changes fast, make sure your insurance keeps up. If you have been wondering if you could bundle your policies, need a different life insurance policy, or bought a new boat, you could use a SuperCheck. Contact your agent and schedule a brief review today.

With this new year, if you have resolved to save money, your agent may be able to help. Contact your agent today. It's an easy resolution to keep and can affect your bottom line all year. Can you say that for other resolutions?

First Responder Bowl Game Challenge

2/7/2019 (Permalink)

Presenting the check to Make A Wish

SERVPRO sponsored the SERVPRO First Responder Bowl Game in December. In line with that game, we wanted to honor our local first responders as well.

We created a bracket challenge set up like March Madness. Our local first responders had to pick a winner for each bowl game and whatever department had the most points at the end of the National Championship game, would win $1,000 to the charity of their choice.

Throughout all the Bowl games being played out, our leader board changed often. We had 17 brackets submitted to participate. Medina Fire and Medina Police were tied for first for awhile and then Brunswick Police and Brunswick Fire took over first. Eastlake Police were in the battle for 1st place as well.

After all bowl games had been played, Brunswick Fire, Brunswick Police and Eastlake Police were tied for 1st place. It came down to the National Championship game. If Alabama won, it was between Eastlake Police and Brunswick Police which would come down to a total point tie breaker. If Clemson won, Brunswick Fire would win.

By now, you know Clemson shocked everyone and won! Brunswick Fire Department was our winner. They selected Make A Wish to donate their $1,000 to. On January 28th we presented the $1,000 check to Make A Wish at the Brunswick City Council Meeting.

This was a fun opportunity to partner with our local first responders and we’re looking forward to the 2019 First Responder Bowl Game!

Flooded Basements and Water Damage are not a DIY Job

1/16/2019 (Permalink)

Flooded basement repair is not a DIY job. 

Despite the magazines, television shows, and Internet articles that may have you thinking otherwise, water damage restoration is a job that should only be performed by certified professionals. SERVPRO of Medina County technicians not only have the know-how to get the job done right, but they also have the specialized tools needed to thoroughly dry your home, preventing further damage and even mold.

Additional benefits of hiring a professional water damage restoration company:

  1. Health Hazards: Depending on the source of the water damage, safety can become a concern. There are three varying degrees of water damage, ranging from clean water to black water, each more hazardous than the next. Black water, the most dangerous of the three, is water that has come into contact with fecal matter, a haven for harmful bacteria and disease-causing pathogens.
  2. Hidden Damage: Water damage is not always obvious. Sometimes it is found inside walls and under flooring. If you attempt a DIY restoration and fail to diagnose hidden damage, the resulting issues could be extreme…and expensive.
  3. Peace of Mind: Hiring a professional restoration company gives you the peace of mind knowing you have done everything in your power to rectify the situation.

If you experience a flooded basement, leave the repair to our certified professionals.

Things not to do after Fire Damage

1/4/2019 (Permalink)

If you experience fire or smoke damage in your home, here are some things that you should NOT do while waiting for your remediation team to arrive.


  • Attempt to wash any walls or painted surfaces without first contacting SERVPRO of Medina County
  • Attempt to shampoo carpet or upholstered furniture without first consulting SERVPRO of Medina County
  • Attempt to clean any electrical appliances (TV sets, radios, etc.) that may have been close to fire, heat, or water without first consulting an authorized repair service.
  • Consume any food or beverages that may have been stored close to fire, heat, or water (they may be contaminated).
  • Turn on ceiling fixtures if ceiling is wet. Wiring may be wet or damaged and cause electrical shock, and air movement may create a secondary damage.
  • Send garments to dry cleaner. Improper cleaning may set in smoke odor.

SERVPRO of Medina County has a group of certified and trained professionals that will make your home look “Like it never even happened.”

Water Damage Repair in Wadsworth

12/28/2018 (Permalink)

Water Damage Repair

SERVPRO of Medina County is here in your community and Here to Help®. We have teams of certified professionals that are ready to help when disaster strikes in Wadsworth. Our crews are certified in water damage repair and fire damage repair. We also have certified teams to assist in mold remediation. When the storms strike Northeast Ohio, we are ready to deploy our storm damage teams. Whatever you’re facing, we are faster to any size disaster.  

As a locally owned and operated business, SERVPRO of Medina County is strategically located to respond quickly to your water or flood damage loss. From the time our crews arrive on site to the time they pack up equipment, you will be kept in the loop of what’s happening in your home or business throughout the entire restoration process.

There’s no convenient time for water or flood damage to your home or business but we will do everything we can to make it “Like it never even happened.”

Call SERVPRO of Medina County today! 330-722-4343

Residential Water Damage Repair Services

12/28/2018 (Permalink)

Residential Water Damage Repair Services

Water damage is one of the most common problems you can face as a homeowner. Water damage can also be one of the most destructive problems you face as well. That’s why it’s important to call in the SERVPRO of Medina County professionals when disaster strikes. It’s important to take care of water damage immediately. If water damage isn’t remediated, the longer the water sits the more damage it will cause. Meaning: the more money it will cost to fix. Aside from damage, if water and flood damage aren’t addressed quickly mold can also begin to grow. You can’t predict disastrous situations but you can rely on SERVPRO of Medina County for all you water damage repairs.

Avoid costly mistakes and repairs. SERVPRO of Medina County will arrive onsite and begin to work immediately. You will be kept in the loop throughout the entire restoration process. We are faster to any size disaster and we are local to your community. Call us today! 330-722-4343

SERVPRO 1-4-8 Policy for water damage repair in Medina County

11/28/2018 (Permalink)

At SERVPRO® of Medina County, we are committed to serving Medina and Brunswick homeowners 24/7/365. We are your water damage, fire damage, storm damage and mold remediation experts. We are also committed to contacting you in a timely manner, showing up promptly, and notifying your insurance company of the status of the loss efficiently and quickly. The numbers 1-4-8 have a particular meaning to us. Our commitment, when called by an Insurance Company or by our Call Center for a loss, is to contact the property owner within 1 hour of the First Notice of Loss, be on site within 4 hours, and contact the Insurance Company within 8 hours to report on the condition of the loss. We are judged on these three numbers, but frequently we beat these numbers. It is not unusual for us to call the property owner within minutes of receiving the FNOL and for us to be on site within an hour. We understand how important it is to be there to start the drying process. We care about your property and look forward to helping you at every opportunity.

SERVPRO of Medina County is faster to any size disaster. No water damage or fire damage is too big or too small for us. Call us when disaster strikes. 330-722-4343