Recent Posts

What is a furnace puff back in Cleveland?

10/15/2019 (Permalink)

Homes in Medina and Brunswick may be faced with a furnace puff back this fall/winter. A furnace puff back occurs after an explosion in the combustion chamber of an oil furnace. Smoke and soot are released and spread throughout a structure. In addition to damaging the furnace, a puff back also calls for professional cleaning and restoration. Find out why you should rely on cleanup professionals to take care of puff back damage.

What Causes a Furnace To Puff Back?

Oil-burning furnaces run a risk of puff back. These incidents tend to occur when 

  • The furnace fails to ignite
  • Oil vapors build up in the ignition chamber
  • An explosion occurs upon ignition

Soot from a furnace puff back spreads throughout heating and exhaust systems. The incident may also introduce debris to every room in a structure. Building owners and managers should monitor oil-burning furnaces for indications of problems, such as the presence of soot in or around the furnace or noises in the combustion chamber at the start of a burn cycle or while the furnace is not running.

What Damage Can A Puff Back Cause?

A puff back can damage the furnace and result in extensive puff back damage throughout the structure. Oily soot may coat every surface, including ductwork, and spread throughout every room with an open vent. This damage may call for the use of specialized cleaning equipment and solutions.

Why To Rely on Cleanup Professionals

Amateur cleaning efforts can actually worsen damage caused by a puff back incident. A cleanup company that specializes in fire and smoke damage will have all of the equipment necessary to handle this type of damage. Professionals can work quickly to restore a commercial structure in Cleveland, OH. 

If an oil furnace experiences a puff back, the owner or manager of the building should contact a furnace repair service and a damage restoration company in Willoughby, OH. Puff back damage mitigation calls for fire and smoke damage restoration methods.

24 hour response ALWAYS

10/15/2019 (Permalink)

SERVPRO of Medina County/Gateway/Western Lake County provides 24-hour emergency services in Medina, Cleveland and Eastlake and surrounding areas. We are dedicated to being faster to any-sized disaster. We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment.

These are just a few of the things that set us apart from other water damage restoration companies. We have teams of certified professionals that are trained and focused on water damage repairs and fire damage repairs. We also have teams that specialize in storm damage repairs. Lately, we have a certified professionals trained in mold remediation. We always send the most qualified team to your disaster so you are receiving the highest quality of service. We take pride in making your water damage cleanup "Like it never even happened." 

Prepare an emergency kit before disaster strikes in Brunswick, OH

10/15/2019 (Permalink)

7 Emergency Supplies Your Brunswick, OH Home Should Have on Hand

Is your Brunswick home prepared for an emergency situation such as a water damage or whole house flood? Inclement weather situations and power outages can give little to no warning, which is why it is important for your business to have basic emergency supplies on hand in the event they are needed. These 7 necessities are important to ensure your employees safety in case of emergency.


Having a 3-4 day supply of non-perishable food items for each employee is important. Stocking up on items such as salt-free crackers, canned foods with high liquid content, protein bars, peanut butter and dried fruits is a great way to ensure that your employees will be taken care of.


In addition to non-perishable food items, it is important to have a minimum 3 day supply of emergency water per person. You can go about purchasing the water in different ways depending on the amount of usable space you have for storage. The most common methods are cases, gallon jugs or 55-gallon storage barrels. All of these can be used for drinking and sanitation purposes when necessary.


Radios are useful to keep you updated on current weather patterns, evacuation notices and much more. Keeping a few AM/FM radios on hand will keep you abreast to any important information during an emergency. We recommend solar powered radios or battery powered radios for this purpose. If you choose to stock your supplies with battery powered radios, try and save battery power whenever possible.

Protection Against Elements-

During inclement weather if your building sustains damage that deems it unsafe to occupy, all employees may need to evacuate the premises. Having weather appropriate gear such as, ponchos, gloves, thermal blankets and a canopy shelter is key in making sure that all employees are safe.

Emergency Lights-

Electricity can go out for any amount of time during inclement weather or emergency situation. Emergency lighting is essential for your employees to navigate the facility in a safe manner. Battery powered flashlights are great short term lighting, but it is best to also have solar powered or hand cranked flashlights for long term use. We also recommend keeping candles and waterproof matches.

First Aid Kit-

A basic first aid kit with bandages, gauze, adhesive tape and other useful items will be a tremendous help in the event one of your employees is injured. Keeping 2-3 of these stocked and in easily accessible locations is best practice.

Sanitation Supplies-

During a disaster or emergency situation, a sanitary water source and plumbing will more than likely be unavailable. To ensure the wellbeing of employees and to keep things sanitary, you should have emergency sanitation supplies available. Common sanitation items are, hand sanitizers, individual packs of tissue and quality cleaning chemicals.

Having an emergecncy kit during times of crisis will hopefully keep you and your staff safe. Be sure to print this when putting together your Emergency Kit. In the meantime, be sure that you have a vetted vendor for times of emergencies. Call SERVPRO of Medina County/Gateway/Western Lake County. We are always here to help.

Our new name change press release

10/15/2019 (Permalink)

New Name Reflects Company’s New Multi-License Website

MEDINA, OH – October 14, 2019 – SERVPRO of Medina County announces its web presence name change to SERVPRO of Medina County / Gateway / Western Lake County effective October 10, 2019. The company still operates out of Medina, OH.

The company has used three franchise names digitally and for advertising purposes, “SERVPRO of Medina County,” “SERVPRO of Gateway,” and “SERVPRO of Western Lake County” for more than 40 years, achieving recognition in the Medina County, Cleveland and Western Lake County communities. Our customers will find no change in the quality of service or services offered or conducting business with the new digital business identity.

“Our decision to streamline our digital presence to one website and one Facebook business page, was to best service our customers. Disasters can’t wait and we want to make sure people are finding the help they need online as easy as possible,” said Ron Valega, General Manager of SERVPRO of Medina County / Gateway / Western Lake County. “We have established a great, interactive community on Facebook and bringing all three of our business pages together will enhance that customer experience online, we hope we can be that page that everyone looks forward to getting updates from while remembering we’re here for them 24/7 if disaster strikes.” We proudly serve all of Medina County including Medina, Brunswick and Wadsworth areas. Gateway serves Cleveland, OH and Western Lake County includes Willoughby, OH, Eastlake, OH, Wickliffe, OH, Willowick, OH, and Euclid, OH.

If customers have any questions or concerns regarding the name change, they may contact our office at 330-722-4343.


About SERVPRO of Medina County / Gateway / Western Lake County, SERVPRO of Medina County, SERVPRO of Gateway, SERVPRO of Western Lake County: ?Located in Medina, OH, SERVPRO of Medina County / Gateway / Western Lake County understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

 For more information about SERVPRO of Medina County / Gateway / Western Lake County, please visit or call 330-722-4343

Christine Kanis
400 N. State Rd.
Medina, OH 44256
Phone: 330-722-4343

How to prevent water damage in Willoughby, OH

10/10/2019 (Permalink)

If water damage does occur in your Willoughby or Eastlake home, immediately call SERVPRO of Medina County / Gateway / Western Lake County. SERVPRO’s teams will:

  • Assess damage for restorability and safety.
  • Determine the extent of the moisture content in effected areas.
  • Move and prop up furniture on blocks if necessary.
  • Extract the water.
  • Remove carpets and carpet pads if necessary.
  • Spray to treat germs and bacteria in contaminated areas.
  • Start the drying process with air movers and dehumidification equipment.
  • Ensure rooms are completely dry and conduct a walk through with homeowners to guarantee customer satisfaction.

If your home is in need of water damage repair in Willoughby, our team is available 24/7. 

Preventative maintenance is key to avoiding a possible water damage, mold, of fire damage loss. If you or someone you know succumbs to any type of water damage, give us a call to make your home look "Like it never even happened." 330-722-4343

Bathroom Water Damage in Willoughby

10/9/2019 (Permalink)

SERVPRO of Medina County / Gateway/ Western Lake County was called out to a water damage at a home in Willoughby, OH. The main valve on one of the bathtubs failed and flooded the bathroom. When bathrooms have water damage on 2ndand 3rd floors of homes, the water often travels down to lower levels of the home. Our crew had to remove the tile so they could remove and properly dry the affected subflooring. Water damage is often beneath surfaces that are visible to the eye.

Moisture that is left untreated can result in mold. Mold is very dangerous to your health and can form fairly quickly. It takes 24 to 48 hours for mold to begin to grow. Typically, the spores begin to colonize in 3 to 12 days and become visible in about 18-21 days. If you have water damage it’s important to call in your local water damage repair professionals in Willoughby so we can make sure all moisture is dried efficiently and properly, greatly reducing the risk of future damages and mold.

If you have water damage in your bathroom, give us a call 24/7!

New Name! Same great service!

10/9/2019 (Permalink)

To make things easier for our customers, we have merged our 3 franchises into one online presence! 

SERVPRO of Medina County / Gateway / Western Lake County are still under the same ownership and we're still servicing the same territories! 

Our franchises proudly serve all of Medina County including: Medina, Brunswick, Wadsworth, Lodi, Seville and Chippewa Lake.

We serve the Greater Cleveland area, primarily the Gateway district in Downtown Cleveland. 

We also serve Western Lake County including Willoughby Hills, Willoughby, Eastlake, Euclid, Waite Hills, Kirtland, and Willowick. 

We are excited for this merge allowing it to be easier for our customers to find us when disaster strikes.

We are available to help with water damage, fire damage, storm cleanup and damage, and mold remediation 24/7 365 days a year. 

We greatly appreciate your business and support! 

Water Damage Repair from storms in Brunswick, OH

10/7/2019 (Permalink)

Sometimes floods and water damage can hit Brunswick, OH without warning, catching you off guard and cause you to do little more than stand by watching events unfold. In some areas, rivers or streams can be affected by storms hundreds of miles away. These storms cause water levels to surge out of control and wreak havoc on our community; leaving you wondering what to do to limit the damages that are sure to affect your property. You won't always get enough warning to move all of your belongings, or adequately prepare for every situation. However, having a plan in place to deal with these types of events is crucial for limiting the number of damages that may occur on your property. 
We have a locally owned and operated franchise near your Brunswick home in Medina County. There is no reason for you to deal with these situations on your own, nor should you. We can help restore your property to a quality preloss condition, "Like it never even happened." Giving you the assistance you need to handle the situation properly and get things back to normal as soon as possible. 
SERVPRO provides you with emergency services to fit your unique circumstances. After your initial call to our offices, we determine the amount of equipment and personnel required to perform your repairs correctly and efficiently, arriving at your home within four hours, many times even faster, and beginning work immediately. Our technicians thoroughly explain what they intend to do and fully address your concerns before proceeding. 
Once SERVPRO technicians have had the opportunity to assess the situation correctly, we use a variety of scoping procedures to determine the extent of damage to your property and limit additional losses from occurring. We'll locate and eliminate the source of water, determine the type of water we're dealing with and reduce the possibility of safety hazards on your property. 
After establishing a safe environment, SERVPRO of Medina County technicians use quality water extraction equipment, such as portable extractors or truck mounted pumps. Depending on the size of your situation, large submersible pumps are available to remove water over two inches high, quickly and efficiently. We can safely remove standing water and additional moisture from every area of your home and set up a proper drying environment to assist with drying the structure and contents of your home efficiently. 
We have many procedures available to help with restoring many of your belongings you thought may be lost to you forever and work hard to provide you with the services you deserve. 
Give SERVPRO of Medina County a call today 330-722-4343

Water damage repair after severe storms in Wadsworth, OH

10/7/2019 (Permalink)

When storm damage occurs to your Wadsworth or Brunswick home or business the restoration process can seem daunting. Water damage repairs are often necessary after storms. Not only are you faced with a frightening event most times, but as soon as the storm fades you are faced with unpleasant and unwanted water damage. At SERVPRO of Medina County our goal is to make the restoration process as seamless and straightforward as possible. Our teams are equipped with the knowledge and certifications to complete the necessary restoration with as little disruption as possible.

From the moment that we receive the first call regarding storm damage to your home or business to the moment that we arrive on site to meet with the home or business owner and begin the restoration process our focus is on the customer. Our onsite professionals will explain the process and ensure that you are informed throughout the duration.

If you find yourself in need of restoration call us today! We are always here to help and ensure that your home or business is brought back to its previous condition. 330-722-4343

Commercial Water Damage after storms in Medina

10/7/2019 (Permalink)

During a storm or heavy rains, drains and sewers can backup in Medina. This can cause severe damage to commercial property if not taken care of immediately. Dealing with contaminated water in Western Lake County, Ohio is frustrating and can be dangerous. Sewer backups threaten your property as well as your employees and customers as it carries a risk for disease. 

Excessive rain causes water to back up from municipal sanitary sewer systems. If water is coming up through floor drains or sink drains in the basement, it is not rain water; you likely have a sanitary issue. 

Backwater Valve

A backwater check valve is one preventative solution to this issue. It is a self-operating valve that only allows water to flow in one direction. It does need to be cleaned every six months to a year. If well maintained, it will help prevent water from flowing in the opposite direction and causing sewer backup.

Contaminated Water Types

Category 1: “Clean water” – This type of water comes from a clean source. Broken water lines or faucet leaks are sources of clean water. Category one water can quickly degrade to a category two if left untreated. Many factors influence the degradation process: contact with contaminants, time, temperature and environment.

Category 2: “Gray Water” – This type of water is contaminated. If ingested it could cause stomach discomfort or illness. Some sources of category two water include an overflowing toilet containing some urine (no feces), an overflowing washing machine or a leaking dishwasher. Gray water may contain bacteria or viruses and can degrade to category three water if left untreated. 

Category 3: “Black water” – This type of water is unsanitary to the point of causing serious illness. Any contact with this water should be avoided. It could contain sewage, microbes and harsh chemicals. Black water is caused by flooding from rivers and streams, an overflowing toilet containing fecal matter or water from beyond the toilet trap. If standing water starts to support microbial growth it is considered category three. Sewer backup is category three water. 

The good news is that there are experts in sewage cleanup. These experts have the special training and equipment to safely deal such a disaster. If in question always call SERVPRO of Medina County at 330-722-4343