#SERVPRO 1-4-8 Policy
At SERVPRO® of Medina County, we are committed to serving you 24/7/365. We are your water damage, fire damage, storm damage and mold remediation experts. We are also committed to contacting you in a timely manner, showing up promptly, and notifying your insurance company of the status of the loss efficiently and quickly. The numbers 1-4-8 have a particular meaning to us. Our commitment, when called by an Insurance Company or by our Call Center for a loss, is to contact the property owner within 1 hour of the First Notice of Loss, be on site within 4 hours, and contact the Insurance Company within 8 hours to report on the condition of the loss. We are judged on these three numbers, but frequently we beat these numbers. It is not unusual for us to call the property owner within minutes of receiving the FNOL and for us to be on site within an hour. We understand how important it is to be there to start the drying process. We care about your property and look forward to helping you at every opportunity.
SERVPRO of Medina County is faster to any size disaster. No water damage or fire damage is too big or too small for us. Call us when disaster strikes. 330-722-4343
Things to do before help arrives
If you have a water damage from a clean source such as water supply lines, sink overflows, tub overflows, or appliance malfunctions, here are a few things to do before help arrives.
Shut off the source of the water.
Turn off circuit breakers for wet areas of the building if the access panel is safe from electrical shock.
Remove as much excess water as possible by mopping and blotting
Wipe excess water from wood furniture after removing lamps and tabletop items
Remove and prop up wet upholstery cushions for even drying
Place aluminum foil or wood blocks between furniture legs and wet carpeting
Remove to a safe, dry place any paintings, art objects, computers, documents and other materials that are valuable or sensitive to moisture.
Use wooden clothespins to keep furniture skirting off damp floors
- Hang draperies with coated hangers to avoid contact with wet carpeting or flooring.
Always remember, it is important to take care of water problems ASAP so mold doesn't begin to form. We are your mold remediation specialists. Call SERVPRO of Medina County today! 330-722-4343
When heavy rains brings flooding
If you are in an area that constantly floods and you were worried about who to call if we do suddenly get a large amount of rain call SERVPRO of Medina County. Never allow water to sit because Mold can quickly form. If all the rain causes severe flooding damage, then call us and let SERVPRO of Medina County put your fears to rest.
We have professional grade equipment that includes extraction pumps, industrial vacuums and the technology to make your water damage disappear quicker than a spring puddle.
Call SERVPRO of Medina County today for a proactive plan that includes what to do if an emergency does happen. We are always here to help 24/7 for help or questions. 1-800-933-7179
Biohazard cleanup at your business
We are recognized as a leading fire and water cleanup restoration provider by hundreds of insurance companies nationwide. SERVPRO of Medina County offers fast, reliable bio hazard and crime scene cleanup and restoration services to residential and commercial property owners too.
Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers and owners. A failure to properly handle and safely remove such hazardous substances can contribute to unhealthy and even dangerous environments.
SERVPRO of Medina County technicians are trained to safely and effectively remove bio hazardous substances and prepare waste for proper disposal according to OSHA, EPA and state and local health regulations. Equipped with the necessary safety equipment and cleaning products, we help turn unsafe environments into clean, safe homes and offices can help with:
-Blood Borne Pathogens
-Crime Scene Residues
-Black Water Intrusions
-Mold Mitigation and Remediation
We never wish these situations on anymore but we are always here when you need us. Call SERVPRO of Medina County today. 330-722-4343
House Fire Plan
Every second counts during a fire. Fire experts agree, people have as little as two minutes to escape a burning home before it’s too late to get out.
In a matter of moments, a small flame can become a major fire, making it critical to be prepared with an escape plan in place. A survey conducted by the American Red Cross shows only 26 percent of families have developed and practiced a home fire escape plan. Once a plan is developed, it is critical that everyone in the home understands the plan; the best way to do this is by practicing the escape plan at least twice a year. Increase your chance of surviving a fire by ensuring you have working smoke detectors in place, building an escape plan, and then practicing the escape plan. The following are a few steps to help you develop an emergency escape plan:
Draw a map of each level of your home and show all doors and windows. Find two ways to get out of each room. Make sure all doors and windows that lead outside open easily.
Consider escape ladders for sleeping areas on the second and third floors. Only purchase collapsible escape ladders evaluated by a recognized testing laboratory. Store them near the window where they will be used.
Choose an outside meeting place a safe distance from your home where everyone can meet after they’ve escaped. Make sure to mark the meeting location on your escape plan. Teach children how to escape on their own in case you cannot help them. Plan for everyone in your home with special considerations for elderly or disabled individuals. Practice your fire escape plan at night and during the daytime. SERVPRO of Medina County wants you to stay safe and prepare now to ensure you are ready for any disaster.
Fire Damage Restoration
Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.
Smoke and soot facts:
- Hot smoke migrates to cooler areas and upper levels of a structure.
- Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
- The type of smoke may greatly affect the restoration process.
Different Types of Smoke
There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Medina County will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:
Wet Smoke – Plastic and Rubber
- Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.
Dry Smoke – Paper and Wood
- Fast burning, high temperatures, heat rises therefore smoke rises.
Protein Fire Residue – Produced by evaporation of material rather than from a fire
- Virtually invisible, discolors paints and varnishes, extreme pungent odor.
Our Fire Damage Restoration Services
Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions. We have the equipment, expertise, and experience to restore your fire and smoke damage. We will also treat your family with empathy and respect and your property with care.
Have Questions about Fire, Smoke, or Soot Damage? Call SERVPRO of Medina County Today 330-722-4343
Have Storm or Flood Damage?
SERVPRO of Medina County specializes in storm and flood damage restoration. Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.
Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.
Resources to Handle Floods and Storms
When storms hit Austin, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.
Have Storm or Flood Damage? Call Us Today 330-722-4343
Plan to Stay in Business After a Storm
Plan to Stay in Business After a Storm
As a business owner or manager, you are a leader in your community, and have the opportunity to set an example for your employees, customers, and community to follow.
This year, join your community in preparing for emergencies and disasters of all types, and leading efforts to encourage the community as a whole to become more prepared.
Disasters not only devastate individuals and neighborhoods, but entire communities, including businesses of all sizes. As an employer in your community, having a business continuity plan can help protect your company, its employees, and its infrastructure, and maximizes your chances of recovery after an emergency or disaster.
Ready Business asks companies to take three simple steps:
- Plan to stay in business
- Encourage your employees to become ready
- Protect your investment
Ready Business, an extension of the Ready Campaign, helps business owners and managers of small and medium-sized businesses to prepare their employees, operations, and assets in the event of an emergency. At ready.gov/business, companies can find vital information on how to get started preparing their organization and addressing their unique needs during an emergency.
Call SERVPRO of Medina County and we can help you plan for the unexpected 330-722-4343
When your basement floods
Storms and flooding in Medina County can lead to water buildup in the basement. As a homeowner, it’s important to understand what to do in these situations, how water gets down there in the first place, and ways to help prevent lasting damage.
How Water Gets Into the Basement
The first reaction for many when looking at a basement flood is to wonder how the water got there in the first place. There are several factors that may come into play.
- An improperly functioning sump pump
- Poor drainage around basement walls
- Cracks or holes in the walls water can leak through
- Issues with basement plumbing, such as a water heater
- Heavy storm rains
Water buildup in the basement can cause further problems for your home. As water tends to flow in the least resistant path, it will find holes and cracks to flow through and continue to puddle at the lowest point unless otherwise prevented.
How To Take Care of Water in the Basement
If you find flooding in your basement, it’s best to contact a professional as soon as possible. He can assist with pipe repair, if needed, take care of the water removal, and assess your basement for the source of the problem. Many services also offer help with the drying and sanitation of the affected areas, as well as repair and mold remediation.
How To Prevent Floods
In some cases, there may be ways you can help prevent damage from a basement flood. These can include installing a sump pump if you do not currently have one, regularly checking to make sure plumbing is intact, and sloping your yard and landscaping away from your home. A professional may have further ideas on ways to help prevent water damage.
Understanding the how and why of basement flooding can help you contact the team you need for repairs and restoration. Knowing these things can also help you take the steps necessary to help protect your home.
When disaster strikes call SERVPRO of Medina County 24/7 and we’ll be there. 330-722-4343
Does your home or business have important documents that are important to your well-being? In the event of a water at your home or business, SERVPRO® of Medina County offers document drying services for those important files or personal papers.
Vacuum Freeze Drying
Items containing moisture are frozen and dried using various vacuums and pressures to achieve sublimation (direct conversion of a solid into gas without passage through a liquid stage – think dry ice).
With the new age of technology, digitizing records and documents has become a standard practice in most industries. This eliminates the need to have massive file storage rooms and allows us to access records at the click of a button. If your file room was damaged by water and needs to be cleaned, dried, or decontaminated, digitizing might be a good choice to eliminate the need to have hundreds or even thousands of documents and records in storage.
Gamma irradiation is a process used for cleaning/disinfecting and decontaminating documents or other consumer goods. In gamma irradiation, high-energy photons are emitted from an isotope source (cobalt 60) producing ionization (electron disruptions) throughout a product. In a category 3 water loss situation (sewage or flood water), documents are not only dealing with that water, but also are infected with all types of bacteria. If this is the case, decontamination is a must. In living cells, these disruptions result in damage to the DNA and other cellular structures. These photon-induced changes at the molecular level cause the death of the organism or render the organism incapable of reproduction. The gamma process does not create residuals or impart radioactivity in processed products.
Unfortunately, many business and government agencies have to dispose of counterfeit, faulty, expired or contaminated materials. All entities need to be certified that their products and materials are destroyed. The guarantee of certified destruction is to protect one’s liabilities, brand image, or proprietary information. We guarantee certified destruction to give you peace of mind that your documents are disposed of properly.